Orders can be cancelled within 24 hours of placement, provided they haven’t been shipped.
To cancel, email or call us with your order number.
Once an order is packed or shipped, cancellation is not possible.
If we cancel an order (e.g., product unavailable), we will issue a full refund within 1–5 business days.
Return / Replacement
Because sweets are fresh and perishable, we generally don’t accept returns, except in the following cases:
Product is damaged, spoiled, or tampered in transit.
You received a wrong product (item or quantity mismatch).
To request a replacement, contact us within 8 hours of delivery with: 1️⃣ Order number 2️⃣ Photos/videos showing the issue 3️⃣ Short description of the problem
If approved, we will issue a replacement or refund as applicable.
3.3 Refund Process
Refunds are issued to the original payment method only.
Approved refunds are processed within 48 hours, visible in 1–7 business days.
Partial refunds may apply if only part of the order is affected.
No refunds for:
Incorrect delivery address
Customer unavailability
Taste preferences or change of mind
Custom / Gift Orders
Personalized gift boxes, hampers, or special packaging are non-cancellable and non-returnable unless damaged.
International Orders
International refunds depend on customs laws and courier regulations.
Damage due to customs inspection is not covered.
Policy Changes
We may revise this policy periodically. Updated versions will be available on our website.
